If you decide to unsubscribe via phone, dial this free number for America: The lines are open from 9 am to 11 pm ET both on weekdays and during the weekend. To cancel your membership through your Account page :.
In case you bought your Ancestry subscription in their official app through Apple iTunes, Amazon, or Google Play , you would have to cancel in through the same channels. If you want to cancel a monthly subscription, you will have to do it at least two days before the new billing period. If you have a subscription that has a billing period that is longer than one month, you may be entitled to a refund.
To be eligible, you must cancel your membership during the first 30 days of your subscription period. According to Ancestry Customer Support, the likely cause is that the customer has another Ancestry account. The user should call the phone number provided above, and a representative will help them locate the double account and sort the issue.
Yes, once you start your subscription period, Ancestry will start auto-renewing your membership every term. If you cancel your free trial before it expires, you will not be charged a fee, and your account will be deactivated. As soon as the free trial ends, you will become a paying member. The company will not notify you when this happens. They will only notify you in advance if there are any changes to the fee amounts.
You will be able to see the fee that they charged you on your bank statement only. After you delete your account, all shared trees will be removed from Ancestry. No one you shared your trees with will be able to access or see your trees after you delete them.
Upon deletion, any photos, files, or stories connected to a public tree or to a private tree you shared with someone will be deleted from your own family tree when your tree is deleted. Anything other people have copied from your tree to theirs will remain on the site. For more details, see our Terms and Conditions. If your tree was always private and no one was ever invited to view it, then any photos, files, or stories you uploaded if they are not owned or uploaded by anyone else will be deleted when your tree is deleted.
Can I delete my family trees without deleting my account? Yes; you can delete trees from your account at any time or make your trees private without deleting your Ancestry account. Your test results and the test results of anyone else whose DNA kit was activated on your account will be deleted.
If you shared your test results with other users or provided anyone with access to your results in the role of viewer, collaborator, or manager, they will no longer be able to view or access your results or the results of other tests you activated. To determine whether you are eligible for a refund, please see our Renewal and Cancellation Terms. Because refunds are returned to the original method of payment and we delete your method of payment from our system when deleting your account, we cannot refund a payment for an account that has been deleted.
To request a refund, please give us a call before deleting your account. If a refund is processed, wait to delete your account until you receive the refund. Anyone who shared their test results with you will not be affected by the deletion of your account. You will no longer have your Ancestry account to view their test results, so you will no longer have access to them. What if I agreed to participate in scientific research? If you agreed to the Informed Consent to participate in research, your consent will be withdrawn for future research when your account is deleted.
Your data cannot be withdrawn from research already in progress or completed, nor from published results and findings. Yes, but you will need to purchase another kit. You need an Ancestry account to purchase or view DNA results, so if you delete your account, you will also need to create another account at that time.
If the account you delete has AncestryDNA results on it, then the saliva sample s and physical sample s associated with that account will be destroyed. Once your account is deleted, you will no longer be able to download your data the lab-generated information from a DNA sample that can be downloaded in a.
To download your data before deleting your account, see our article about downloading DNA Data. In fact, no one including your matches who had any level of access to your AncestryDNA results, such as someone you designated as a viewer or collaborator, will be able to see your results after you delete your account. Don't see what you're looking for?
Skip to Main Content. Expand search. Search Search. Sign In Account Management. Information Article Body. Click on your name or username in the top-right corner of any page on Ancestry and select Account Settings. At the bottom of the next page, click Cancel my membership. Subscription Cancellations and Refunds" , your membership will end automatically at the end of its current term. You can find the Expires date on your Account settings page.
Check the email address associated with your Ancestry account. If you see a cancellation confirmation, your membership has been canceled. If you don't see an email, start over at step 1 and make sure you complete all six steps above.
Preventing automatic renewal Except for gift memberships, all memberships renew automatically unless they're canceled. If you cancel during the refund period , your membership will end immediately and will not renew.
If you cancel outside of the refund period , your membership will end at the end of your current period and will not renew. Being billed after canceling If you've been billed for a membership after canceling your membership, you likely have a duplicate Ancestry account.
0コメント